Terms & Conditions

Terms & Conditions
This site is owned and operated by Gillards of Bath 2019 Ltd of Unit 2, 34 Box Road, Bathford, Bath BA1 7QH. Gillards Of Bath 2019 Ltd Company No 11913561, Registered in England, VAT Reg No.330 3976 10. If you have any queries about these terms and conditions or if you have any comments or complaints on or about this website, you can contact us at info@gillardsofbath.co.uk or phone +44 1225 851000.

All rights, trademarks, copyrights, databases and Intellectual Property in this website are owned by or licensed to Gillards of Bath 2019 Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

2. Availability

All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details) within 5 working days of your order. You will have the option either to wait until the ordered item is available from stock, have a partial shipment, select another product or to cancel your order.

3. Price

The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT (where applicable) and shown on this website in GBP (£), they are correct at the time of entering information.

We take all reasonable care to ensure that all descriptions, details and prices of products on the website are correct at the time when the information is populated. The information appearing on this website may not reflect the exact position of price, description, availability and or quantities on hand at the time of ordering.

4. Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded except in relation to faulty or incorrectly supplied goods where your statutory rights are unaffected.

An order may be subject to additional custom charges in certain countries including the EU. Please be aware Gillards of Bath 2019 Ltd are not liable for these charges, either prior or post shipment and that any additional custom charges incurred are accepted by and paid for by the importer (the customer) when ordering or receiving goods.

5. Delivery

5.1 Orders are typically dispatched within 3-5 working days, in some cases this may extend due to seasonal demand.

5.2 You will become the owner of the goods you have ordered when they have been delivered to you or an attempt to deliver has been made. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

5.3 Goods supplied are not for resale unless you are a trade customer and have been given the right to resale our products.

6. Cancellation rights

6.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract at info@gillardsofbath.co.uk

6.2 You cannot cancel your contract if the goods you have ordered are teas or coffees.

6.3 If you have received the goods before you cancel your contract then unless, under clause 6.2, for which you do not have a right to cancel you must send the goods in their original packaging back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

6.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your payment card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

6.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

7. Cancellation by us

7.1 We reserve the right to cancel the contract between us if:

7.1.1 we have insufficient stock to deliver the goods you have ordered;

7.1.2 we do not deliver to your area; or

7.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

7.2 If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your payment card as soon as possible.

8. Liability

8.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:

8.1.1 to make good any shortage or non-delivery;

8.1.2 to replace or repair any goods that are damaged or defective; or

8.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

8.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

8.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

8.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

9. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

10. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

11. Law, jurisdiction and language

This website, any content contained therein, and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

12. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.